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Access Info

Welcome to West End LIVE. We aim to offer an accessible and inclusive event and provide the largest accessible viewing area of any event in Trafalgar Square, providing a full view of the stage, BSL interpreter and event screens.

CONTACT

Email: westendlive@westminster.gov.uk

Post: West End LIVE, 16th floor, Westminster City Hall, 64 Victoria Street, London, SW1E 6QP

We aim to respond to your query within five working days.

SITE DESCRIPTION

Trafalgar Square is an outdoor venue with no shade from the sun or shelter from rain.

Please prepare/dress for the weather and bring sunscreen and a hat if hot and waterproofs and an umbrella if rain is forecast.

Please bring water with you and ensure you keep hydrated

All pathways are concrete.

Performances take place from a single stage in the main Square.

The accessible viewing area will return to the steps between the North Terrace and main Square, which is in a raised position with a direct view of the stage and BSL interpreters (stage left).

We also provide:

  • A small, shaded area for assistance dogs. There is no spending area
  • A calm area if you need space away from the crowds, subject to capacity. It will be a 3x3m tent – this area is not soundproofed. 
  • Accessible toilet for use by those in the accessible viewing area
  • BSL interpreter stage left and on the two screens either side of the stage
  • First Aid provision.

TRAVEL

Charing Cross (train and tube) – 210m

Embankment (tube) – 400m

Leicester Square (tube) – 200m

Parking is not available.

Please check your journey before you travel at tfl.gov.uk/plan-a-journey.

Accessibility guides - Transport for London (tfl.gov.uk)

ACCESSIBLE VIEWING AREA

The accessible viewing area is for wheelchair users and people with other accessibility requirements who are unable to stand for long periods or be in the main Square. There are 80 seats and 14 wheelchair spaces in the accessible viewing area.

Entry is managed by stewards on a first come, first served basis and we cannot guarantee entry. You do not need a ticket.

Demand for this area is high and to maximise the space, one companion or carer is permitted per guest. You will be given a companion pass on entry, which will also give you entry to the accessible toilet. Your companion can swap over during the day with the pass, subject to availability.

One this area reaches capacity, entry will be on a one in, one out basis. You may need to queue in addition to the entrance queue.

The accessible viewing area is seated only.

It is not possible to provide shade or shelter so please check the forecast and bring a hat, plenty of water and sunscreen or an umbrella and waterproofs.

ENTRANCE INFORMATION

There will be a dedicated entrance for the accessible viewing area to minimise any queuing time as much as possible, as many people who use this area are unable to be in the main event queue.  

The accessible viewing area entrance (Entrance B) will be located on the north east corner of Trafalgar Square. It is opposite Duncannon Street and St Martin-in-the-Fields, next to the sponsor entrance.

You will need to queue. Entry is on a first come, first served basis and we cannot guarantee entry.

Both the accessible viewing area entrance and general entrance are due to open at approximately 10.15am on Saturday and 11.15am on Sunday. 

Please email westendlive@westminster.gov.uk if you have any questions.

Bag searches will be in operation, and we ask you to keep luggage to a minimum. There will be food and drink vendors at the event or please do bring your own. Alcohol is not permitted.

BSL INTERPRETER

A BSL interpreter will be on the Trafalgar Square stage. They will be located stage left (the right-hand side as you are facing the screen) and will be relayed onto the event screens which are fully visible from the accessible viewing area.

ASSISTANCE DOGS

We welcome assistance dogs at our events.  

The Equality and Human Rights Commission states that:

“Assistance dogs are highly trained which means they:

  • Will not wander freely around the premises.
  • Will sit or lie quietly on the floor next to their owner.
  • Are unlikely to foul in a public place.”

We recognise that not all assistance dogs are registered with Assistance Dogs UK Members and assistance dogs can be trained by their owners.

Where an assistance dog has not been trained by an Assistance Dogs UK registered charity, we need to ask customers to demonstrate that their dog has been trained:

  • Not to wander around the premises or approach other customers.
  • To only go to the toilet on command in a designated area of the event.
  • To sit or lie quietly next to their owner.
  • Wear hi-vis jacket.

This request is to ensure we meet customers’ access requirements whilst ensuring we also fulfill our legal obligation to provide a safe environment for all customers.

ACCESSIBLE TOILET

An accessible toilet is located approximately five meters away from the accessible viewing area.

STROBE LIGHTING

Some performances may feature some flashing lights.

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