Terms and conditions

1. Background

   1. West End LIVE is a free annual event to showcase live musical theatre on 20 - 21 June 2026 in Trafalgar Square. The event is organised in partnership with the Society of London Theatre and features performances from West End shows.

   2. The organiser is Westminster City Council, whose registered office is Westminster City Hall, 64 Victoria Street, London, SW1E 6QP.

   3. General entry to the event is managed on a first come, first served basis. In 2025 following feedback and in consultation with Nimbus Disability, a Social Enterprise for people with disabilities, the council has introduced free ticketing for the accessible viewing area. The aim is to open the opportunity to more people who are unable to queue for the accessible viewing area without guaranteed entry.

      Guests requiring the use of the accessible viewing area are asked to register for a space, which will be allocated via a random ballot if the number of entries exceeds capacity. This includes space allocated to essential companions. Westminster City Council will pre-allocate based on the ballot draw.

2. Eligibility

   1. Entry is open to guests with a Nimbus Card or free West End LIVE Digital Access Pass with the following symbols:

      - Audible information
      - Both difficulty standing and distance together
      - Level access
      - Visual information.

   2. For those who are unable to engage in the Access Registration process, please email westendlive@westminster.gov.uk and we will endeavour to support you in participating in West End Live 2026.

   3. Entries will be verified by Westminster City Council via the Nimbus database. The ID and name provided by the entrant on their registration form must match the details they signed up with, and show the appropriate symbols listed in 2.1.

   4. Westminster City Council does not accept responsibility for any entries which are not validated but will take steps to inform the entrant in advance and the opportunity to submit the correct details for validation.

   5. No fee or purchase is necessary to enter the ballot.

   6. Entry is not open to anyone connected with the organisation of the event or ballot.

3. Terms of entry

   1. The rules of the ballot and how to enter are as follows:

      1. Entrants are invited to fill in their application entry form and provide disability requirement certification as mentioned in 2.1. The entry form must be submitted using the link provided on westendlive.co.uk via JotForm at West End LIVE accessible viewing area registration.

      2. Nimbus Access Cards must be valid at the time of application. Cards that expire ahead of the event on 20-21 June are eligible for entry if they are valid at the time of application.

      3. Digital Access Passes for venues other than West End LIVE cannot be accepted.

      4. Only entrants with the Essential Companion Symbol or children aged 16 or under will be eligible for more than one space in the accessible viewing area.

      5. Route to entry for the ballot and details of how to enter are provided at westendlive.co.uk/access-info.html

   2. The closing date will be 23.59 hours on Friday 10 April 2026. After this date and time no further entries to the ballot will be permitted.

4. Ballot process

   1. All validated entrants will be entered into a ballot and names drawn at random if there are more entries than capacity. Separate ballots will take place by day and seating type.

   2. Preference for the Sunday ballot will be given to guests who have not already been allocated a space on Saturday.

   3. The ballot will take place w/b Monday 13 April following the closing date and entrants will be notified of the outcome by email within 7 days of the closing date.

      1. If the person drawn cannot be contacted or does not confirm their space within 21 days of notification, we reserve the right to reallocate the space to another person who has entered the ballot.

   4. The names drawn in the ballot will be allocated space in the accessible viewing area on the date/s specified on their registration form.

   5. If there is space available once names with valid symbols have been allocated a seat or wheelchair space, entrants with non-valid symbols will be entered into the ballot.

   6. Westminster City Council will notify those who have been allocated space in the accessible viewing area of arrival details and other information about how to access the venue.

   7. Wristbands will be posted to successful entrants by Monday 8 June. If wristbands are not received or lost, we will accept names on the guest list and a valid Nimbus Card, West End LIVE Digital Access Pass or alternative evidence or requirements on the day.

5. Essential companion, parent and guardian spaces

   1. Additional space/s will be allocated for guests with the essential companion symbol on their Nimbus Card or West End LIVE Digital Access Pass or alternative form of documentation. Essential companions or personal assistants are transferrable and do not need to be named but must be over 14- years-old. If aged between 14-16 years they must be accompanying a guest over 16-years-old. Essential Companions accept responsibility for providing the additional support guests using the accessible viewing area or accessible entrance require to access the venue throughout their time at West End LIVE, including in an emergency evacuation.

   2. Children aged under 16 will be allocated an additional space for a parent or guardian.

6. On the day

   1. At entrance to accessible area please show your wristband on arrival or alternative requirement under 4.7 if wrist bands have not arrived.

   2. Companions will be given a companion pass on arrival, which they can swap during the event and will not be named on the guest list.

   3. In the event of entrants failing to claim their space on the day, spaces will be allocated to other guests with a Nimbus Card, West End LIVE Digital Access Pass or other form of documentation. Entrants will be advised that their space will be reallocated if they do not arrive within 60 minutes of the advertised start time at 11am on Saturday 20 June and 12 midday on Sunday 21 June, unless agreed in advance with the organisers.

   4. Entrants can arrange later entry by emailing WestEndLive@westminster.gov.uk by midday on Monday 15 June.

7. General conditions

   1. By entering the ballot, an entrant is indicating their agreement to be bound by these terms and conditions.

   2. No responsibility can be accepted for entries not received for whatever reason.

   3. The promoter is not responsible for inaccurate details provided by any entrant.

   4. Names are non-transferrable

   5. Wristbands are only valid on the date stated in the notification email and written on the wristband. Dates are non-transferrable.

   6. Westminster City Council's decision in respect of all matters to do with the ballot will be final and no correspondence will be entered into.

   7. By registering for the ballot, an entrant is indicating their agreement to be bound by these terms and conditions.

   8. The ballot and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

   9. Any personal data relating to the entrants will be used solely in accordance with current UK data protection legislation and names will only be disclosed to third parties involved in the event organisation and stewarding. You can find out more about the council's privacy notice here.

   10. Westminster City Council shall have the right at its sole discretion at any time, to change or modify these terms and conditions, and such change shall be effective immediately upon posting to the web page at westendlive.co.uk

   11. Westminster City Council reserves the right to cancel the ballot or event if circumstances arise outside of its control.